Contact

Email support@nightcell7.com. Include your order reference if the question is about a purchase, and your display name if it is about multiplayer.

Report a bug

Issues are public: github.com/profullstack/nightcell7/issues. Include your platform, browser, and what the in-game build number says.

Common situations

I paid and nothing unlocked

Unlocking waits for the payment provider to confirm, so the page after checkout shows a pending state on purpose. If it has not resolved within an hour, email us with the order reference — a reconciliation job re-checks stuck orders automatically and support can see exactly where yours stopped.

I bought as a guest and never got my claim link

Check spam, then email us. Claim links can be reissued to the paying address.

Multiplayer says I need to update

Your build is older than the protocol the servers run. Reload the browser tab, or reinstall the PWA. Clients on different protocol versions cannot share a match.

The game will not start

Confirm your browser supports WebGL2 and check requirements. If it starts and then fails, the boot error shown on screen is the useful thing to send us.

I lost my single-player progress

Saves live on your device, not our servers, so clearing browser storage removes them permanently. Cloud saves are planned but not built.

Service status

Current multiplayer and API status is on the status page.